If you are at this page, then either you are considering buying SHEATH (thank you!!) or are displeased for some reason (let us fix it). If you are unhappy for ANY reason, we ask that you give us the opportunity to make things right. Please email our satisfaction-guaranteed customer service center at firstname.lastname@example.org regarding any issues with your purchase.
We will refund or replace your first pair without question within the first 30 days of receiving them, shipping charges not included. For this reason, we recommend only ordering a single pair to test out if this is your first time trying our products to see if SHEATH is right for you. Beyond your first trial pair, we can only exchange any unopened items for a refund or replacement. Due to sanitary reasons, if any items have been opened, even if they haven't been worn, we cannot accept them. Please keep those opened items and re-gift or donate them as you see fit.
For returns/refunds on orders that qualified for free shipping:
If you have tried a single pair from your order and have decided to return the remaining unopened items for a refund, we will refund you the amount paid in full minus the cost of return shipping once the unopened items have been received and inspected. Return shipping rates will be determined by location.
For longevity of our product, please wash them separately in cold water only and use a lowest dryer setting to protect the elastic and material as much as possible. If you need MORE cleaning power, you can use Vinegar for it's disinfecting properties. One delicate cold vinegar cycle and then a delicate cold detergent cycle.
If you want to preserve the elastic as long as you can, line dry your underwear so they’re not exposed to heat at all. Use an outdoor clothesline or hang them from your shower curtain rod. If the waistband is rolling or anything has torn/ripped, then you could be in the wrong size or the material was damaged due to heat from your drier.
DEFECTIVE OR DAMAGED ITEMS
SHEATH stands behind our quality product and its performance 100%. We offer a 1yr Manufacturer Warranty to cover any defect in fabric, construction, finish or workmanship (this does not include stains from regular use or care and/or cigarette burns). In the event of a confirmed defect, we will gladly ship out the replacement piece at our cost. Please send a photo of the affected area and description to email@example.com. Only the defective items will be replaced, not the entire order.
All orders purchased using a Gift Card are final.
Thank you for trying our product. Our mission is to satisfy every customer that gives us an opportunity to do so. May today be the best day of your life, and may they only get better from here.