How do I find the right size for me?
A: Our size chart (shown above) should give you a good idea. We understand some people are in between our sizes. For the best fit with SHEATH, it will depend on your build and if your weight fluctuates. If you're on the athletic slim body type, with thinner thighs and smaller butt, keeping to your usual size would be better. If you're on the thicker side, with larger thighs and butt, a larger size might work better. SHEATH should fit like a second skin. SHEATH should fit snug but not tight and allow the dual pouch to work its supportive magic.
Q: What is SHEATH Underwear made from?
A: We offer our products in a variety of luxurious fabric blends, most notably our signature 92% Modal / 8% Elastane fabric. Modal is a semi synthetic material made from the beech tree. Modal is antimicrobial, breathable, and very flexible material. It is exceptionally soft, drapes well, resists creasing, and has a smooth lustrous finish. Because modal is both absorbent and air-permeable or breathable, it is cool to the touch. Other fabric options for select products include our 94% Polyester Fiber / 6% Elastane blend (Camo and Horizontal), our 94% Polyamide / 6% Elastane blend (AirFlow) and our exquisite 95% Bamboo and 5% Elastane fabric blend (Bamboo SHEATH V).
Q: How do I wash my SHEATH Underwear?
A: For longevity of our product, we recommend you wash them separately in cold water and use the lowest dryer setting to protect the elastic and material. If you need MORE cleaning power, you can use Vinegar for its disinfecting properties. One delicate cold vinegar cycle and then a delicate cold detergent cycle.
To best preserve the elastic, line dry your underwear, or lay flat to dry. If the waistband is rolling or anything has torn/ripped, then you could be in the wrong size, or the material was damaged due to heat from your drier.
Q: Are the pouch sizes different?
A: Yes, the pouch size increases slightly as you go up in sizes. However, the width of the pouch does not change.
Q: What is the return policy?
A: We have a 100% satisfaction guarantee with your first pair of SHEATH. If you discover the size or style isn't right for you, please reach out to customer service. We will either refund you or send you another style to try. This policy only works for a customer’s first order of a single pair. SOURCE: https://www.sheathunderwear.com/pages/returns
Q: How do I enter a discount code?
A: At checkout there is prompt box to enter your 'Gift Card or discount code'. Enter the code and hit apply.
Q: Can I stack discount codes?
A: Our system does not allow codes to be stacked. Only one discount can be used at a time.
Q: What happened to the REWARDS program?
A: Team SHEATH is listening to you and your concerns. We're aware of the issues with our rewards program and can only improve with honest feedback. As a small business, we're grateful everyone has been vocal.
Based on the feedback from our customer base, we have decided to end our current rewards program. We will be exploring a new approach in the coming months that will not only benefit our amazing customers, but will be user-friendly.
Those with remaining points will have until February 15, 2022 to either redeem your rewards points yourself (into a discount code) or reach out to us and we will provide you a gift card (in the amount of your points). As you will no longer be able to collect new reward points.
This change will not have an effect on our Build-A-Pack program, which will continue to be available to all customers regardless of loyalty tier.
If you have any concerns about this change, please do not hesitate to reach out to our customer service at email@example.com. They would be happy to help!
Q: How does Build-A-Pack work?
A: The Build-A-Pack was created for our recurring customers, who are looking to save and already know their size and what style(s) they prefer with SHEATH. Please be sure your size/style is correct before checkout and apply the code that best suits your purchase.
All orders purchased using the Build-A-Pack are final, unless product is damaged upon arrival.
Q: Warranty on your products?
A: SHEATH stands behind our quality product and its performance 100%. We offer a 1yr Manufacturer Warranty to cover any defect in fabric, construction, finish or workmanship (this does not include stains from regular use or care and/or cigarette burns). In the event of a confirmed defect, we will gladly ship out the replacement piece at our cost. Please send a photo of the affected area and description to firstname.lastname@example.org. Only the defective items will be replaced, not the entire order.
Q: What is the process for exchanges?
A: We have a strict return policy for sanitary reasons. Once a pair has been opened, we cannot accept them back. Please keep them and re-gift or donate them as you see fit. We can take back unopened items for refund or replacement. If you would like to exchange an unopened pair for a different size or style, we will send you out the replacement pair once we receive the original pair. Just send us back the original pair and you’ll be good to go!
Q: How do I change the currency?
A: Currency is automatically adjusted based on the geo-location of your IP address.
Q: Where’s my order?
A: Your order is usually shipped out within two business days of ordering. A tracking number is attached to your email confirmation. If your order is not received after a week (US) or 3 to 6 weeks (International), contact our customer service email@example.com and we will get to work on solving this issue for you. Please allow for a couple of extra days during sales, holidays and pandemics.
Q: Is SHEATH for me?
A: SHEATH is for anyone looking for breathable support and separation in their underwear. Give us a try!
Q: When was SHEATH invented?
A: It was in 2008 during the sandstorm of the Iraq war, when a United States Army Sergeant Robert Patton, in Camp Speicher, Tikrit had a vision for an innovative design of underwear; SHEATH. This underwear would have a pouch sewn on the inside of the crotch area and would eliminate the balls from sticking to the inner thigh. A simple concept. By separating the balls from the thighs, future irritation from heat, sweat, and friction would be canceled. Two prototypes were made without delay in Tikrit, Iraq that summer. Years then passed including a soft launch of sheathunderwear.com in 2010, an honorable discharge from the Army in 2011, and a year of training with a professional tailor from Vietnam in 2012. Then in 2013, SHEATH launched a Kickstarter which successfully crowdfunded the once flagship SHEATH 2.0, which is no longer an option to purchase. We are now on the V (5) edition released in 2018. The 4.0 released in 2017, launched the DUAL POUCH. The 2.1, 3.21, Horizontal Fly Single pouch, and other Limited Editions are also available on the site. The G-6 will launch in 2022.
Q: Why was SHEATH invented?
A: SHEATH was invented out of necessity; the mother of invention. The hottest place of the body is the groin which can become irritated from heat sweat and friction. This irritation is resolved by the soft, flexible, cradle-like pouch which separates the boys from the inner thighs, eliminating any sticky situations.
Q: Do you ship internationally?
A: Yes! We do ship internationally.
Q: What countries do you ship to?
A: We currently ship to all of these countries: United States, Canada, United Kingdom, Ireland, France, Germany, Iceland, Italy, Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Finland, Belgium, Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Georgia, Gibraltar, Greenland, Guernsey, Hungary, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Turkey, Ukraine, Vatican City, Israel, India, Azerbaijan, Bahrain, Bangladesh, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Macao SAR, Malaysia, Maldives, Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Uzbekistan, Vietnam, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Comoros, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Madagascar, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Somalia, South Africa, St. Helena, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Montserrat, Nicaragua, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Pitcairn Islands, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, South Georgia & South Sandwich Islands and Portugal.
If you do not see your country listed, please reach out to our customer service (firstname.lastname@example.org) and they will provide a better explanation.
Q: Where are SHEATH made?
We Don’t Put Borders Between Talent
Through painstaking trial and error, we have perfected our designs and the team of specialists who craft them. Residing in the historical Chinese provinces, Guangdong and Zhejiang, are our teams of artisan tailors and crafters whose dexterity and attention to detail are of the finest quality.
Employees come first. Our factories uphold strict health and safety guidelines, ensuring all workers are provided with clean, state of the art facilities and in-depth training with the industry’s finest equipment and practices. Our facilities’ operations are transparent, and the workers are empowered. All positions benefit from reliable hours, excellent pay, multiple weeks of paid vacation annually and opportunities for advancement.
Earth is the most important member of our team. Without our great mother, none of this would be possible. That is why we continue to strive to minimize our carbon footprint and make improvements wherever possible at every stage in our growth. With our ISO-certified team of crafters, all our materials are carefully sourced with sustainability and ethical conduct as a priority.