The SHEATH Rewards program has ended as of February 15, 2022. The official announcement was emailed to all subscribed rewards members on January 14, 2022. The email is entitled 'Loyalty Program Cancellation' and the information contained within the email is as follows:
"Team SHEATH is listening to you and your concerns. We're aware of the issues with our rewards program and can only improve with honest feedback. As a small business, we're grateful everyone has been vocal. Based on the feedback from our customer base, we have decided to end our current rewards program. We will be exploring a new approach in the coming months that will not only benefit our amazing customers, but will be user-friendly.
Those with remaining points will have until February 15, 2022 to either redeem your rewards points yourself (into a discount code) or reach out to us and we will provide you a gift card (in the amount of your points).
As of January 14, you will no longer be able to collect new reward points. This change will not have an effect on our "Build-A-Pack" program, which will continue to be available to all customers regardless of loyalty tier. If you have any concerns about this change, please do not hesitate to reach out to our customer service at email@example.com. They would be happy to help!"
Now that the closing period of the program has concluded, we are no longer able to issue gift cards for remaining rewards points. Instead, we can provide a one-time use discount code that equals the dollar amount of your remaining rewards points balance. Please note this discount code would be attached to your email will not expire.
For any inquiries regarding the rewards program or loyalty point redemption, please reach out to our service team. Thank you for your support and understanding.